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The latest thoughts and insights to challenge your thinking and
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Analysing Customer Retention in a Car Dealership
CUSTOMER EXPERIENCE
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
CUSTOMER EXPERIENCE
Rethinking the Test-Drive Experience
CUSTOMER EXPERIENCE
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
RETAIL PSYCHOLOGY
Is AI set to revolutionise automotive contact centres in 2024?
CUSTOMER EXPERIENCE
Adaptive Implementation Strategy for CX Platforms
DIGITAL TECHNOLOGIES
The Wisdom of Putting Data to Work.
RETAILING & MARKETING
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
DIGITAL TECHNOLOGIES
Another Car Rental Gone Wrong: A Tale of Warning Lights and Woes.
CUSTOMER EXPERIENCE
Windmills to Agency Model: Don Quixote Rides Again.
CUSTOMER EXPERIENCE
How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?
DIGITAL TECHNOLOGIES
Are BPO Companies Missing Out on a £5 Billion Opportunity?
RETAILING & MARKETING
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
CUSTOMER EXPERIENCE
Unpacking the BMW Experience: From Anticipation to Enjoyment
CUSTOMER EXPERIENCE
The missing link in successful RFQs: A well-thought-out blueprint.
BUSINESS TRANSFORMATION
Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?
CUSTOMER EXPERIENCE
Is This Why the Automotive Industry Neglects Customer Retention?
BUSINESS TRANSFORMATION
Beyond the Bargain: Elevating the Experience of Buying a Used Car
CUSTOMER EXPERIENCE
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