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The latest thoughts and insights to challenge your thinking and
inspire innovation
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
CUSTOMER EXPERIENCE
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
RETAIL PSYCHOLOGY
Is AI set to revolutionise automotive contact centres in 2024?
CUSTOMER EXPERIENCE
Adaptive Implementation Strategy for CX Platforms
DIGITAL TECHNOLOGIES
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
DIGITAL TECHNOLOGIES
Windmills to Agency Model: Don Quixote Rides Again.
CUSTOMER EXPERIENCE
How Long Will Car Buyers Have to Tolerate Incomparably Poor Digital Experiences?
DIGITAL TECHNOLOGIES
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
CUSTOMER EXPERIENCE
The missing link in successful RFQs: A well-thought-out blueprint.
BUSINESS TRANSFORMATION
Is This Why the Automotive Industry Neglects Customer Retention?
BUSINESS TRANSFORMATION
Understanding Loss Aversion & The Endowment Effect in Car Sales
RETAIL PSYCHOLOGY
Understanding the Subconscious Mind's Role in Decision Making
RETAIL PSYCHOLOGY
Navigating the Bumps in Automated Marketing in the Automotive Sector
DIGITAL TECHNOLOGIES
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
RETAIL PSYCHOLOGY
Scent marketing in dealerships: The olfactory secret weapon?
RETAIL PSYCHOLOGY
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