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The latest thoughts and insights to challenge your thinking and
inspire innovation
The Importance of Customer Retention in the Automotive Industry and How to Improve It.
CUSTOMER EXPERIENCE
Navigating Cognitive Depletion: Strategies for Easier Decision-Making in Automotive Retail
RETAIL PSYCHOLOGY
Is AI set to revolutionise automotive contact centres in 2024?
CUSTOMER EXPERIENCE
Adaptive Implementation Strategy for CX Platforms
DIGITAL TECHNOLOGIES
The Wisdom of Putting Data to Work.
RETAILING & MARKETING
Email Blunders That Cost Dealerships 4.7% in Lost Sales.
DIGITAL TECHNOLOGIES
The Retail Store Resurgence is here: How close will the automotive industry follow suit?
CUSTOMER EXPERIENCE
Unpacking the BMW Experience: From Anticipation to Enjoyment
CUSTOMER EXPERIENCE
Could The Brilliant Dacia UK's Online 'Guides' Become Victims Of Their Own Success?
CUSTOMER EXPERIENCE
Beyond the Bargain: Elevating the Experience of Buying a Used Car
CUSTOMER EXPERIENCE
Understanding Loss Aversion & The Endowment Effect in Car Sales
RETAIL PSYCHOLOGY
Understanding the Subconscious Mind's Role in Decision Making
RETAIL PSYCHOLOGY
Navigating the Bumps in Automated Marketing in the Automotive Sector
DIGITAL TECHNOLOGIES
Stimulating the Senses: How Can Sensory Language Boost Online Car Sales?
RETAIL PSYCHOLOGY
Herding Behaviour: From Ant Colonies to Car Byers
RETAIL PSYCHOLOGY
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